Return, Refund & Cancellation Policy

Last updated: October 23, 2026

Sauna Luxuries is your point of contact for returns, cancellations, shipping damage, shortages, defects, and warranty support. Because our products ship from different manufacturers, eligibility and costs vary by brand and order stage. Product-page terms or written terms supplied before purchase may add product-specific restrictions, but they do not limit rights available under applicable law.

How to request a return

Contact support@saunaluxuries.com before shipping anything. Include:

Your order number
The item and model
The reason for the request
The delivery date
Clear photographs when damage, a shortage, a defect, or incorrect merchandise is involved
Whether the item has been opened, assembled, installed, used, altered, or removed from its original packaging

Wait for written return authorization and warehouse instructions. Return addresses vary. Do not send merchandise to our public business address or directly to a manufacturer or supplier unless Sauna Luxuries gives you written instructions.

Approval is not automatic. We will confirm eligibility, the return location, the shipping method, the deadline, and an estimate of any costs that would be deducted before you authorize a voluntary return.

Supplier-specific return terms

Bathing Brands: SaunaLife, Finnmark Designs, ThermaSol, Icetubs, Harvia, HUUM, Saunum, and Narvi

Return requests must be made within 30 days of purchase. Eligible merchandise must be new and uninstalled, and written return authorization is required before shipment.

For a customer-choice return, the merchandise must be insured and shipped by the appropriate parcel or freight method. The return estimate may include actual return freight, unrecovered outbound freight, insurance, and any re-boxing cost required after inspection. We deduct only costs actually incurred and disclosed to you before authorization. There is no blanket restocking percentage for this supplier group.

When a return results from verified transit damage or a Bathing Brands error, Bathing Brands covers the appropriate return shipping cost. Keep the merchandise and all packaging until we provide instructions.

A current, confirmed brand-specific or product-specific dealer rule disclosed for your order controls if it is more restrictive than this general Bathing Brands rule.

Dundalk Leisurecraft

Leisurecraft generally does not accept returns. If the factory makes an exception, the merchandise must be in its original packaging and original condition. An approved return is subject to a 20% restocking fee, and the customer is responsible for return freight. Leisurecraft inspects returned merchandise and determines the approved credit.

For standard Leisurecraft products, current dealer terms allow a cancellation without a supplier cancellation fee within 14 days after order entry. After that period, an accepted cancellation is subject to a $65 supplier fee. An order cannot be cancelled within seven days of its scheduled ship date. Canadian Timber orders have a separate 24-hour cancellation window and a $65 cancellation fee.

Order changes should be requested immediately. Current dealer correspondence states that a change requested more than 14 days after order entry or within seven days of the scheduled ship date may incur a $350 supplier change fee. Production stage, customization, materials already committed, and documented supplier costs may further limit whether a cancellation or change is available. We will confirm the available option and cost before processing the request.

Golden Designs, Dynamic Saunas, and Maxxus Sauna

Cancellation requests must be made within 24 hours after the order is placed. Approved returns must be requested and processed within 30 days after delivery.

Returned merchandise must be new, unused, uninstalled, in its original packaging, and accompanied by a pre-approved Return Merchandise Authorization (RMA). Approved customer-choice returns are subject to a 20% restocking fee plus documented shipping, handling, storage, or routing charges that apply to the return.

Non-returnable merchandise

Unless required by law or accepted as a verified damage, defect, or supplier-error claim, the following merchandise is not returnable:

Installed, used, assembled, altered, or customer-damaged products
Products missing components, manuals, accessories, pallets, crates, cartons, or other original packaging
Custom, modified, made-to-order, or specially configured merchandise when the supplier does not authorize a return
Opened consumables, chemicals, oils, and hygiene-sensitive accessories
Merchandise sent without written authorization
Products identified as final sale before purchase

Damage, shortages, defects, and supplier errors

Freight claims are different from voluntary returns. Follow the inspection steps in our Shipping & Delivery Policy.

Before signing for freight, inspect the shipment and note visible damage or shortages on the delivery receipt. Take photographs of the shipment, packaging, labels, receipt, and affected areas. Keep all packaging and affected items. Do not install, use, discard, repair, or return the merchandise until we provide instructions.

Contact us promptly after discovering visible or concealed damage, missing parts, incorrect merchandise, or a defect. Include your order number, delivery date, photographs, and the delivery receipt. Leisurecraft requires missing-component and transit-damage reports no later than 30 days after delivery; immediate reporting gives us the best opportunity to preserve a carrier or supplier claim.

Late carrier reporting can affect claim recovery, but these instructions do not waive rights available under applicable law.

Refunds and exchanges

Returned merchandise is inspected before a refund is approved. After inspection and approval, Sauna Luxuries will initiate the approved refund to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

For a voluntary return, we deduct only the costs permitted by this policy and included in the return estimate disclosed before you authorize the return. If the amount changes because inspection reveals undisclosed damage, missing packaging, or another material difference, we will explain the documented change before completing the refund.

Unless the supplier caused the error, an exchange is handled as an approved return followed by a new replacement order. We do not substitute store credit for a refund that applicable law requires us to return to the original payment method.

Cancellations and order changes

Contact us as soon as possible to request a cancellation or change. Availability depends on the brand, production stage, customization, and whether the order has entered fulfillment or transit. The supplier-specific terms above apply to customer-requested cancellations and changes.

If merchandise will not ship within the promised time, we will provide the notice and cancellation or consent options required by applicable law. When a full refund is required for unshipped, delayed, or unavailable merchandise, supplier cancellation fees do not reduce that required refund.

Warranty claims

Warranty coverage depends on the product, manufacturer, installation, and use. A warranty claim is separate from a voluntary return.

Contact Sauna Luxuries first so we can confirm the correct process and help coordinate with the manufacturer. Include the order number, model and serial number when available, photographs or video, a description of the issue, and installation information. Product manuals and current manufacturer warranty terms control the available remedy. Examples include the current SaunaLife limited warranty, ThermaSol warranty information, and Golden Designs factory warranty.

Warranty service does not limit statutory rights that apply to the purchase.

Contact us

Email: support@saunaluxuries.com
Phone: (659) 234-4414
Hours: Monday–Friday, 10:00 a.m.–5:00 p.m. Central Time

You can also use our contact page.