Shipping & Delivery Policy

At Sauna Luxuries, we offer free shipping on all products within the continental United States. Please review the brand-specific shipping policies below for more details, including timelines, delivery methods, and cancellation policies.

Free Shipping Guarantee

Free shipping is available for all orders shipped within the continental U.S..
Free curbside delivery is included with all products.
We do not ship Medical Saunas to Alaska or Hawaii.

Dundalk Leisurecraft

Shipping Overview

All Dundalk products (saunas) are shipped free to the continental U.S..
We cover the $320 residential delivery fee for sauna deliveries to residential addresses.

Cancellation Policy

Orders can be canceled before they leave the warehouse.
A 15% restocking fee applies to canceled orders once processing begins.
Custom or built-to-order items (e.g., saunas) cannot be canceled once production has started.

Shipping Timelines

Most Dundalk products ship within 5–7 business days.
Custom saunas are made to order and typically ship within 3-4 weeks.
Delivery times may vary based on location and manufacturer lead times.

Delivery Methods

Standard delivery is curbside delivery via freight carrier.

Package Information

Saunas and larger items may arrive in multiple crates. All products are securely packaged in sturdy boxes to ensure safe delivery.
Please be prepared for curbside delivery and have assistance available for unloading oversized items.

Medical Saunas

Shipping Overview

Free shipping is available for all orders within the continental U.S..
We do not ship Medical Saunas to Alaska or Hawaii.

Cancellation Policy

Orders for Medical Saunas can be canceled only if they have not yet shipped. A 15% cancellation fee applies after the order has been processed.

Shipping Timelines

Orders typically ship within 3–5 business days.
Delivery timelines for custom or made-to-order products (e.g., Medical Saunas) can vary and may take up to 4 weeks depending on the model and shipping method.

Delivery Methods

Standard delivery is curbside delivery via freight carrier.

Package Information

Medical Saunas are securely packaged in sturdy boxes. Items may arrive in multiple parts for larger products. Please be prepared for curbside delivery.

Scandia Manufacturing

Shipping Overview

All Scandia products include free shipping within the continental U.S..
We do not ship to Alaska or Hawaii.

Cancellation Policy

Orders can be canceled before shipment. Once processed, cancellations are subject to a restocking fee.
Custom sauna kits and made-to-order products cannot be canceled after production starts.

Shipping Timelines

Orders typically ship within 5–7 business days for stock items.
Custom or made-to-order saunas may take up to 4 weeks to process and ship.

Delivery Methods

Standard delivery is curbside delivery via freight carrier.

Package Information

All Scandia products are packaged securely in sturdy boxes to ensure safe delivery. Larger items may arrive in multiple boxes or crates.
Please be prepared for curbside delivery and have assistance for unloading heavy or oversized items.

General Shipping Notes

All delivery times are estimates and may vary depending on location, carrier availability, and product type.
We are not responsible for delays caused by freight carriers but will assist in resolving any issues.
Please inspect all shipments upon delivery and document any damage immediately.

Questions About Shipping?

If you have any questions about your order’s shipping status, delivery fees, or what to expect on arrival, feel free to reach out to us:

📧 Email: support@saunaluxuries.com
📞 Phone: 659-234-4414
🌐 Website: www.saunaluxuries.com

Last Updated: April 1, 2025