Terms & Conditions

Last updated: October 24, 2026

These Terms & Conditions govern your access to saunaluxuries.com and your purchase or use of products and services offered by Sauna Luxuries. By using the website or placing an order, you agree to these Terms and the policies linked below. If you do not agree, do not use the website or place an order.

Eligibility and accounts

You must be able to enter into a binding contract in your jurisdiction to place an order. If you use an account, you are responsible for keeping your credentials confidential and for information and activity associated with your account. Contact us promptly if you believe an account has been used without authorization.

Products and information

We sell saunas, sauna heaters and controls, steam equipment, cold plunges, accessories, and related products supplied by independent manufacturers and distributors. We work to keep descriptions, images, dimensions, specifications, availability, and prices accurate, but manufacturers may revise products and information. Colors and natural materials, including wood and stone, can vary.

Product pages and written quotes may contain model-specific requirements. Before purchase and installation, confirm the selected product, dimensions, electrical or fuel requirements, clearances, site access, unloading needs, and compatibility. Manufacturer manuals and applicable codes control installation, operation, and maintenance.

We may correct errors and update information. If a material pricing, availability, or product-information error affects an order, we will contact you with the available options. If we cannot accept or fulfill the affected order, we will cancel the affected merchandise and issue the required refund.

Orders and acceptance

An order confirmation acknowledges that we received your order; it does not necessarily mean that the order has been accepted by the supplier or entered production. We may review payment, availability, shipping access, configuration, pricing, fraud indicators, and supplier acceptance before confirming fulfillment.

We may refuse or cancel an order for a lawful reason, including an unavailable product, an error, an unsupported destination, suspected fraud, or inability to validate required information. If we cancel paid merchandise that has not shipped, we will return the applicable amount to the original payment method as required by law.

Products may ship from different suppliers, and one order may arrive in separate shipments.

Prices, promotions, and taxes

Prices are stated in U.S. dollars unless expressly indicated otherwise. Prices, promotions, and availability may change before an order is placed. Promotions apply only under their stated terms and normally cannot be added after checkout.

Applicable sales tax is calculated using the information available at checkout. A written quote or checkout will disclose known product and shipping charges before purchase. Duties, taxes, or costs for a specially quoted destination outside the standard shipping region will be addressed in that quote when applicable.

Payments

Payment methods are those displayed at checkout and may change. Currently supported methods can include Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and PayPal.

You authorize the applicable payment provider to process the amount shown at checkout. You must provide current and accurate billing information. We may request reasonable verification or decline an order when a transaction cannot be authenticated or presents a fraud or security concern.

Any installment or financing option displayed at checkout is provided under the third-party provider's eligibility decision and terms. Sauna Luxuries does not determine that provider's approval, interest, fees, or repayment schedule.

If you believe a charge or order is incorrect, contact us at support@saunaluxuries.com so we can investigate. Nothing in these Terms restricts rights you may have with your card issuer, payment provider, or applicable law.

Shipping and delivery

Our Shipping & Delivery Policy explains destinations, freight charges, free-shipping eligibility, processing and delivery estimates, curbside service, unloading, inspection, damage reporting, delays, and special-access costs.

Processing, production, shipment, and delivery estimates vary by product, supplier, inventory, customization, destination, access, and carrier. Estimates are not guarantees unless we expressly agree otherwise in writing. Do not schedule installers or other dependent work until the merchandise has arrived and has been inspected.

If covered merchandise cannot ship within the promised time, we will provide the notice, consent or cancellation choices, and prompt refund required by applicable law.

Cancellations, returns, refunds, and exchanges

Our Return, Refund & Cancellation Policy controls eligibility, authorization, supplier-specific conditions, customer costs, freight claims, inspections, exchanges, and refund timing.

Because products come from different suppliers, there is no universal voluntary-return or cancellation window. Product-page or written order terms may add model-specific restrictions, but they do not remove rights that cannot lawfully be waived. Do not send merchandise to Sauna Luxuries or a supplier without written authorization and the correct return address.

Damage, shortages, defects, incorrect merchandise, warranty requests, voluntary returns, and customer-requested cancellations follow different procedures. Contact us promptly and retain the product, packaging, labels, photographs, and delivery documentation until instructions are provided.

Warranties

Warranty coverage depends on the product, manufacturer, installation, and use. Manufacturer warranty terms and the applicable product manual control the available warranty remedy, subject to statutory rights. Contact Sauna Luxuries first so we can confirm the process and help coordinate with the manufacturer.

Unless Sauna Luxuries expressly provides a separate written warranty, we do not create an additional manufacturer warranty or promise a remedy beyond the applicable written warranty and law.

Installation, safety, and proper use

Saunas, heaters, stoves, controls, steam systems, cold plunges, and related equipment must be transported, stored, installed, ventilated, connected, operated, and maintained according to the current manufacturer instructions and applicable building, electrical, plumbing, fuel, chimney, fire, accessibility, and permitting requirements.

Use qualified professionals where the manufacturer or applicable rules require them. Confirm site conditions, clearances, power, plumbing, drainage, ventilation, foundations, weather protection, and unloading equipment before delivery and installation. Do not use damaged, improperly installed, or unsafe equipment.

Website content is general product information and is not medical, legal, engineering, electrical, plumbing, or construction advice. Consult an appropriate qualified professional for advice about your circumstances. Individual wellness experiences vary, and no health outcome is guaranteed.

Website use and intellectual property

The website and its text, graphics, logos, photographs, videos, organization, software, and other content are owned by or licensed to Sauna Luxuries and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping and information. You may not copy, scrape, reproduce, distribute, modify, publish, sell, exploit, or bypass protections on the website except as permitted by law or with written permission.

Manufacturer names, marks, images, and materials belong to their respective owners and are used for product identification and authorized marketing where applicable.

Reviews and other submitted content

If you submit a review, photograph, question, or other content, it must reflect your honest experience, be relevant, and not violate another person's rights or applicable law. Do not submit confidential information, unlawful content, malicious code, deceptive claims, impersonation, harassment, or content you lack permission to provide.

You grant Sauna Luxuries a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and distribute submitted content for operating and promoting the Services, subject to our Privacy Policy and applicable law. You retain ownership of your content. We may moderate content for relevance, safety, authenticity, or legal compliance, but we will not condition publication on a review being positive.

Prohibited conduct

You may not use the website to violate law; infringe intellectual property or privacy rights; commit fraud; interfere with security or operation; introduce malicious code; harvest personal information; misrepresent identity or authority; place orders for unauthorized resale; or help another person do any of these things.

We may restrict access or cancel affected transactions when reasonably necessary to protect customers, the store, suppliers, or legal rights. This does not limit remedies or consumer rights provided by law.

Third-party services and links

Shopify hosts the store and processes information as described in our Privacy Policy. Shopify may provide enhanced services using information from interactions with Sauna Luxuries, other merchants, and Shopify. Privacy choices are available through our Your Privacy Choices page where applicable.

Payment providers, carriers, manufacturers, installers, review providers, advertising platforms, analytics providers, and other third parties may provide separate services subject to their own terms and privacy notices. Links to external services are provided for convenience. We are responsible for our own obligations but do not control an independent third party's website or separate service.

Disclaimers

To the maximum extent permitted by law, the website and its general informational content are provided on an "as available" basis. We do not promise uninterrupted access or that every typographical, technical, or third-party error will be corrected immediately.

Nothing in these Terms excludes an express written commitment, an applicable manufacturer warranty, or a consumer right that cannot lawfully be excluded. Some jurisdictions do not permit certain warranty disclaimers, so a disclaimer applies only to the extent permitted where you live.

Limitation of liability

To the maximum extent permitted by law, Sauna Luxuries is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from website use or a product transaction when such liability may lawfully be limited. This limitation does not apply to liability that cannot be limited or excluded under applicable law.

For a claim that may lawfully be limited, Sauna Luxuries' aggregate liability arising from the affected transaction will not exceed the amount paid to Sauna Luxuries for the product or service giving rise to the claim. The limitations apply only to the extent enforceable and do not reduce non-waivable warranty, refund, product-liability, or consumer-protection rights.

Indemnification

To the extent permitted by law, you agree to reimburse Sauna Luxuries for reasonable losses and costs resulting from your unlawful misuse of the website, infringement of another person's rights, or material breach of these Terms. This provision does not require you to indemnify Sauna Luxuries for its own negligence, unlawful conduct, or breach, and it does not restrict non-waivable consumer rights.

Suspension and termination

You may stop using the website at any time. We may suspend or terminate access when reasonably necessary because of unlawful conduct, fraud, security threats, or a material breach. Provisions that by their nature should survive termination—including payment obligations, intellectual-property protections, disclaimers, lawful liability limitations, and dispute provisions—remain effective.

Governing law and disputes

These Terms are governed by the laws of the State of Alabama and applicable federal law, without regard to conflict-of-law principles. Mandatory consumer protections and any right to bring a claim in another jurisdiction remain available where applicable law requires them.

Before filing a dispute, you and Sauna Luxuries are encouraged to contact one another and attempt a good-faith resolution. These Terms do not impose a mandatory private dispute process or waive any right to participate in a representative or class proceeding where that right otherwise exists.

Severability, waiver, and assignment

If a provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not assign your rights or obligations under these Terms without our consent. We may assign these Terms in connection with a lawful sale, reorganization, or transfer of the business, subject to applicable law.

These Terms and the policies incorporated by reference form the agreement governing website use and purchases, together with any product-specific or written terms provided before purchase.

Changes to these Terms

We may update these Terms to reflect changes in the Services, business practices, or law. The revised version will be posted with a new "Last updated" date, and additional notice will be provided when required by law. Changes do not retroactively remove rights that already apply to a completed transaction.

Contact us

Email: support@saunaluxuries.com
Phone: (659) 234-4414
Hours: Monday–Friday, 10:00 a.m.–5:00 p.m. Central Time
Mailing address: Sauna Luxuries, 4691 Sandpiper Lane, Hoover, Alabama 35244, United States

You can also use our contact page.