Shipping & Delivery Policy

Sauna Luxuries helps you plan delivery of your sauna, sauna heater, cold plunge, steam equipment, and accessories. Products may ship directly from our suppliers, and delivery arrangements depend on the item, its size, and your address.

Before ordering, review the shipping information on the product page. For large saunas and cold plunges, please also review the access and unloading requirements below. Contact us if your delivery location needs special arrangements.

Where we ship

Standard shipping offers apply to eligible addresses in the contiguous 48 United States.

For Alaska, Hawaii, U.S. territories, Canada, or another international destination, contact us before placing an order. Availability, freight costs, and any applicable import arrangements must be confirmed in a written quote; delivery to these destinations is not guaranteed.

Freight shipments require a physical street address and a working phone number. We cannot deliver freight to a P.O. box or APO/FPO address.

Remote locations, islands, ferries, restricted roads, steep or unpaved access, and other difficult delivery locations may require a different delivery service or an additional quote. Please tell us about these conditions before ordering.

Shipping costs and free-shipping eligibility

Standard shipping is free for products from our non-SaunaLife brands to eligible addresses in the contiguous 48 states. SaunaLife products have model-dependent freight charges. Review the product page and checkout for the charge on your particular SaunaLife model.

For any destination outside the contiguous 48 states, contact us before ordering for an availability and shipping quote. The product page, checkout, or written quote will identify your shipping charge and included delivery service before you complete your purchase. A shipping-included price covers only the service described for that item.

Free shipping does not automatically include unloading equipment, a crane, tilt/tow service, inside delivery, placement in a backyard or room, assembly, installation, electrical work, or packaging removal.

If special access or additional services are needed, contact us before ordering so we can confirm availability and costs. If an unforeseen issue arises, we will explain the available options and any proposed additional cost before arranging the extra service.

Processing, shipment, and delivery times

There are three separate stages in your delivery:

1. Order preparation: payment and order review, supplier processing, and any production or backorder wait.
2. Transit: travel from the shipping warehouse to the destination area.
3. Delivery scheduling: arranging the final appointment when required by the freight carrier.

Check the product page or your written quote for the current estimated ship window. Lead times vary by model, stock availability, customization, and supplier schedule. A product being available to order does not necessarily mean it is ready for immediate shipment.

A ship date is the date an item is expected to leave its shipping location, not the date it will arrive at your home. Business days are Monday through Friday, excluding applicable holidays.

If we cannot ship within the stated timeframe, we will notify you, provide a revised estimate when available, and explain your options to agree to the delay or cancel the unshipped merchandise for a prompt refund, as required by applicable law.

Please wait until your order arrives and you have checked its condition and contents before scheduling installation around a firm date.

Tracking and separate shipments

We will email shipment information when it is available. Freight tracking may show terminal movements rather than parcel-style updates. The carrier's delivery appointment confirms the planned final delivery window.

Orders containing products from different suppliers, or a sauna with separately shipped heaters, stones, controls, or accessories, may arrive in multiple shipments on different days. Please compare each delivery with its packing list and retain the shipment information.

What standard freight delivery includes

Large items generally travel on a pallet or in a crate. Standard freight delivery is curbside or at an accessible end-of-driveway location. It does not include moving the product into your home, garage, backyard, or final installation position.

Curbside delivery does not always include unloading the crate from the truck. Some products include lowering the shipment to ground level; others require you to arrange suitable unloading equipment. See your brand and product instructions below.

For appointment deliveries:

• Provide a phone number where the carrier can reach you and respond promptly to scheduling calls.
• Arrange for an adult to receive and inspect the shipment and sign the delivery receipt when required.
• Confirm that the road and delivery area can accommodate the carrier's truck.
• Tell us in advance about gates, low branches, bridges, weight restrictions, narrow roads, slopes, or other access limitations.
• Arrange any required equipment and qualified help before the delivery date.

A liftgate lowers eligible freight from a truck to ground level. Its availability depends on the shipment's size, weight, carrier, and delivery service. Do not assume that a liftgate can accommodate every sauna crate.

Shipping information by brand

SaunaLife

SaunaLife delivery requirements vary substantially by model. Sauna kits may travel by standard freight, while large or preassembled rooms can require a specialized or flatbed truck.

For models requiring customer unloading, you must arrange suitable equipment, such as a forklift or crane, and qualified operators. The driver does not provide final placement or installation. Heater systems and accessories may require a separate pallet and an additional freight charge.

Review the specific product's freight charge, crate dimensions, and unloading requirements before ordering. SaunaLife freight is charged separately and varies by model.

Leisurecraft / Dundalk LeisureCraft

Leisurecraft saunas arrive crated by freight appointment, generally at curbside or the end of the driveway. You are responsible for arranging to unload the sauna crate. The carrier does not normally back into your driveway.

Under Leisurecraft's current delivery guidance, crates longer than 84 inches are not eligible for tailgate delivery. A shorter crate does not guarantee liftgate service; the service must be confirmed for your shipment.

If mechanical unloading is needed, arrange appropriate equipment and qualified help in advance. Terminal pickup or a separately arranged tilt/tow service may be options, subject to availability and a quote.

Production and shipment timing depend on the specific order and Leisurecraft's schedule. Contact us promptly if you need to change the delivery address or delay shipment; supplier and carrier restrictions may apply.

Finnmark Designs

Finnmark sauna cabins generally arrive palletized by scheduled freight delivery. Where the product's shipping description includes ground-level unloading, the driver lowers the shipment at the curbside delivery location.

Inside delivery, garage placement, assembly, and installation are not part of standard service. Confirm the service for your particular cabin and address before ordering.

Golden Designs, Dynamic Saunas, and Maxxus Sauna

These brands are supplied by Golden Designs, Inc. Sauna shipments generally arrive in one or more boxes secured to a pallet, with the driver unloading at curbside or the end of the driveway.

Large trucks are commonly used, so please disclose restricted access before shipment. The carrier contacts you to arrange delivery. Shipment timing depends on the selected model's availability and order readiness.

Inspect the packaging before signing. Record visible damage on the delivery receipt. Golden Designs' published instructions call for refusal when there is a large puncture or hole indicating substantial freight damage. Photograph the shipment and contact Sauna Luxuries promptly for assistance.

ThermaSol

ThermaSol shipping arrangements depend on the product. Sauna rooms and other large items may require freight delivery; smaller equipment and accessories may use parcel service.

The product page or written quote will specify the shipping method, included services, and any unloading arrangements. Do not assume that delivery includes room placement, assembly, plumbing, or electrical installation.

Icetubs

Icetubs cold plunges may arrive palletized by special delivery appointment. Where stated in the product's shipping information, the driver provides curbside delivery and lowers the shipment to ground level.

Moving the tub to its final location and completing installation are separate from standard delivery. Sauna products, accessories, and different tub models may have different shipping arrangements; review the details for the item you select.

Harvia, HUUM, Saunum, and Narvi

Heaters, stoves, controls, stones, and accessories supplied through Bathing Brands may travel by parcel or freight depending on their size, weight, and packaging needs.

Heavy heaters and stoves may require palletized delivery. Stones and accessories may ship separately. Standard shipping to an eligible contiguous-U.S. address is free; review the product page for any special handling or unloading needs, and request a quote for other destinations.

Inspecting your delivery and reporting damage

Before signing a freight delivery receipt, check the number of packages and inspect visible surfaces for punctures, crushing, broken wood, torn wrapping, moisture, or other damage. Photograph the shipment, packaging, labels, and any affected areas.

Write specific damage or shortages on the delivery receipt and keep a copy. Do not sign that the shipment is in good condition if you can see damage.

Minor packaging damage does not always mean the product needs to be refused. Follow the brand-specific delivery instructions and contact us for help when possible. If the shipment is unsafe to unload or shows major product damage, document the condition and contact us immediately.

Unpack and inspect the contents as soon as practicable. Report visible or concealed damage, incorrect items, or missing parts to support@saunaluxuries.com promptly after discovery. Include your order number, delivery date, photographs, and a copy of the delivery receipt.

Keep all packaging and affected items until the claim is resolved. Do not install, use, discard, or send back damaged items before receiving instructions.

We will help coordinate the issue with the supplier and carrier. Prompt documentation supports that process. These inspection requests do not limit rights you may have under applicable law.

Missed appointments, storage, and address changes

Contact us immediately if you need to change your shipping address, postpone shipment, or reschedule delivery. Changes are not guaranteed once an order is in processing, production, or transit.

Customer-requested changes, missed appointments, delayed receipt, or access restrictions that were not disclosed may cause storage, redelivery, rerouting, or special-service charges. We will explain the applicable charges and available options. Any charge passed on to you will be subject to the terms disclosed for your order and applicable law.

Please do not refuse an undamaged shipment as a substitute for requesting a cancellation or return. Contact us first so we can explain the available options.

Delayed or missing shipments

If tracking has stopped updating, a shipment has missed its expected arrival, or a package shows delivered but cannot be located, contact us with your order number. We will investigate with the supplier or carrier and explain the next steps.

Weather, seasonal demand, carrier scheduling, production changes, and other disruptions can affect delivery estimates. We will communicate material changes rather than leave you to resolve them alone.

Cancellations and returns

To request a cancellation, change, or return, contact Sauna Luxuries as soon as possible. Eligibility depends on the product and order stage. Review our Refund and Return Policy and the terms provided for your order.

Do not return merchandise without authorization and shipping instructions. Nothing in this policy limits cancellation or refund rights provided by applicable law.

Shipping questions

Email support@saunaluxuries.com or call (659) 234-4414.

Customer service hours: Monday–Friday, 10:00 a.m.–5:00 p.m. Central Time.

For a delivery estimate or freight quote, include the product name or model, quantity, delivery ZIP code, and any access or unloading concerns. You can also use our contact page.

Last updated: October 23, 2026